Stainless Steel Heater, Basalt Massage Stone Set for Spa
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Delivery Policy
Delivery Policy
* Only delivery to the UK*:
We are able to UK wide shipping options through long term partnerships with UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading UK carriers.Professional warehouse personnel will take good care of your orders by making sure they are packed in accordance with our rigorous standards. Our products are carefully checked and securely packed before shipping out, this reflects our commitment to be leading online retail company that continuously thrives to be the best online.
* Please note that shipping is not supported in Jersey and the following postal code areas: JE.
* There is an additional delivery surcharge to the following areas:
Scottish Highlands, Scottish Offshore Islands, N.Ireland, Channel Islands, Isle Of Wight, Isle Of Man and the following postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PO(30-41) etc.
Please kindly contact us before ordering from these areas or we will send you a message about surcharge after your order.
* Orders are dispatched within 24-48 hours on the next working day. (Monday - Friday)
* Delivery time is 3-7 working days (Unexpected delays with couriers may occur)
* A cancellation fee will apply, if you wish to cancel after dispatch.
* Please Note: Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
* Please Note: We do not recommend using PayPal Pay in 3 for this order as it may result in delays or failure in order confirmation. For assistance, please contact us at enquiries@livingandhome.co.uk.
Returns & Refund Policy
Returns & Refund Policy
At Living and Home, we want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy on all of our products, as well as a 1-year warranty.
If the item is faulty or you have received an incorrect item, we will not charge you for the return costs.(We require proof for faulty or incorrect items e.g photos or videos)
It is recommended that you contact our customer service department within one week of receiving your shipment.
However, if you change your mind after receiving the goods or cancel the order after delivery, if you need to return the product, you will need to return the product at your own expense. If we need to collect the goods, you will need to pay the corresponding collection fee based on the value of the goods.
To return please email enquiries@livingandhome.co.uk
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed to your original payment method within 5-7 working days.
Can I change my existing order?
You can modify the products in your order as long as the goods haven't been dispatched. Delivery and contact details can also be changed. For further assistance, please contact customer service at enquiries@livingandhome.co.uk.
Note: Price Fluctuations
Please be aware that the prices of products on our website may fluctuate based on costs. We will not provide refunds forany price differences resulting from such fluctuations.
Stainless Steel Heater, Basalt Massage Stone Set for Spa
Basalt Massage Stones Stainless Steel Heater Set for Spa
Description:
Experience unparalleled relaxation with our Livingandhome Basalt Massage Stone and Heater Set. Crafted from authentic volcanic basalt, these stones radiate natural warmth, enhancing relaxation during massages. The stones are meticulously selected for varied body areas, creating a rejuvenating treatment. The set includes a professional-grade heater, ensuring the stones maintain an ideal temperature for a soothing experience. The Livingandhome Electric Massage Stone Heater is a professional choice for regulating the temperature of your massage stones so as to elevate your spa experience. The intuitive temperature control via the push buttons ensures precise adjustments, keeping them at the ideal temperature. Thanks to the rapid heating technology, it guarantees constant and soothing warmth. With an auto-shutoff function, this heater provides a worry-free massage experience for all. Its compact and portable design makes it versatile for both spa professionals and at-home enthusiasts.
Features
- Generous 6QT size ideal for extended spa sessions
- The digital display shows the target temperature and current temperature
- The stone heater is made of stainless steel with built-in temperature controller
- Overheat automatic shut-off protection guarantees safety
- These stones are made of genuine basalt with outstanding heat retention
- Strong stainless steel construction that is durable and easy to clean
Specifications
Stone Heater:
Overall Dimensions: 45.5cm W x 31.5cm H
Capacity: 6QT
Product Weight: 4kg
Voltage: 230V, 50Hz
Power: 750W
Material: Stainless Steel
Colour: Black and White
Massage Stone:
27Pcs Stone Set Dimensions:
11x7x3cm 1pc
7.5x5.5x2.75cm 6pcs
6.5x4.5x1.75cm 8pcs
3.75x3x1.75cm 10pcs
8x3x1.75cm 2pcs
Product Weight: 7.5kg
54Pcs Stone Set Dimensions:
7.5x5.5x2.75cm 8pcs
6.5x4.5x1.75cm 10pcs
3.75x3x1.75cm 14pcs
3.75x2.75x1 8pcs
5.5x2.75x1 6pcs
2.25x2.25x1 8pcs
Product Weight: 6kg
72Pcs Stone Set Dimensions:
11x7x3cm 2pcs
7.5x5.5x2.75cm 12pcs
6.5x4.5x1.75cm 14pcs
3.75x3x1.75cm 15pcs
8x3 x1.75cm 4pcs
3.5x2.75x0.8cm 10pcs
5.5 X2.75X0.8cm 8pcs
Product Weight: 4kg
Material: Basalt
Colour: Grey
Package Content
1 x Electric Massage Stone Heater
27/54/72 x Basalt Massage Hot Stones
1 x User Manual
Operation Guide
- Clean all stones before use.
- Fill the water reservoir with hot water and let it sit for 2-3 minutes.
- Place stones in a bowl, cover them with hot water for 3-4 minutes.
- Empty the water reservoir, place a towel inside, add the stones, and pour in hot water.
- Confirm that the water temperature is within the range of 49 to 60°C.
- Plug the power cord into a grounded outlet.
- Press the Power Button to turn on the heater.
- Press the +/- Buttons to set the desired temperature; long press for quicker adjustment.
- Red "Heat" light indicates heating; green light and a beep indicate that the temperature is ready.
- Allow stones to sit for a while to ensure even heat penetration.
- Use the scoop to remove stones; ensure a comfortable temperature before handling.
- After completing the operation, press the Power Button to turn off the heater.
- Unplug the heater from the wall socket.
- The heater auto-shuts down after 6 hours if not unplugged.
Caution Tips
- This appliance is for household and indoor use only.
- Surfaces may become hot during use.
- Avoid replacing the heater or its cord or plug in any liquid.
- Close supervision is required when children are near the heater.
- Always unplug from the socket when not in use.
- Contact a qualified electrician when something is wrong with the heater.
- Do not place it on or near a hot gas or electric burner or oven.
- Add stones to the water reservoir before filling it with water.
- Do not use if you have rashes, cuts, burns, skin irritations, damaged or sensitive skin.
- Avoid using the appliance if you are feeling drowsy or sleepy.
- Never add boiling or very hot water to the water reservoir.
- Wipe the heater base unit with a damp cloth. Never immerse the base unit in water.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Digital Showroom
Frequently Asked Questions
Shipping
What logistics will my products be delivered by?
What logistics will my products be delivered by?
Our products will be delivered by UPS, Yodel, Parcel Force, DPD, FedEx, DHL, and other major UK carriers. Our professional warehouse staff will take good care of your order and ensure that it is packed to our exacting standards. Your products are carefully inspected and properly packed before dispatch. We ship to thousands of UK customers every day, demonstrating our commitment to being the UK's leading online retail company.
When do I need to pay extra for delivery? How much is the additional payment?
When do I need to pay extra for delivery? How much is the additional payment?
There is an additional delivery surcharge if you are located in one of the following areas:
Scottish Highlands, Scottish Offshore Islands, Northern Ireland, Channel Islands, Isle of Wight, Isle of Man and the following postcode areas are subject to an additional delivery surcharge: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50).
* Please note that Jersey and the following postcode areas are not supported for delivery:JE.
Remote area delivery charges are based on product condition, delivery address and delivery method. Please contact us prior to ordering or we will send you information on surcharges after you have ordered and we will email you with the exact cost.
How can I check the delivery status of my order?
How can I check the delivery status of my order?
You can check the tracking number of your order by logging into your account on the "My Orders" page. Once your parcel has been dispatched, the tracking number will be uploaded to our store's website.
Returns and Refunds
What is the return policy like?
What is the return policy like?
If you have received the item and change your mind or cancel the order after delivery, you will need to pay the return costs.The return cost is dependent on your item value(s).
Product(s) Total Value Return Cost
£0 – £74.99 ~£5*
£75 - £149.99~£15*
£150 or more~£20* or more
* or alternatively you can return through your own preferred carrier
* all returns must be made within their original packaging
* the return fee is per item, each additional item for collection is £5
* a return fee will still be charged if the carrier collection is missed
To return please email enquiries@livingandhome.co.uk
If I have returned the goods, when will my fee be refunded?
If I have returned the goods, when will my fee be refunded?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed to your original payment method within 5-7 working days.
