This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Envision a sofa that adapts to your life's canvas – colour, comfort, and creativity combined.
Luxurious Corduroy Comfort
Crafted from premium corduroy fabric, our sofa provides a soft and skin-friendly touch, creating a warm and inviting ambiance in your living space. The luxurious texture offers a delightful tactile experience for moments of relaxation.
72cm Wide Deep Seat
Designed with ergonomic considerations, our sofa features an expansive 72cm wide deep seat, allowing you to stretch out and enjoy ample seating space. This generous seat depth provides freedom of movement, transforming each sitting experience into a luxurious and comfortable moment.
Exquisite Craftsmanship in Every Detail
Immerse yourself in the artistry of our meticulously crafted sofa, where superior materials seamlessly blend with expert workmanship. Every contour is a testament to our dedication, ensuring a piece that is not only exquisite but enduring.
Fully Removable and Washable Design
Simply detach the covers for hassle-free cleaning, ensuring your sofa remains fresh and pristine for an extended period.
Multiple Colour Options
To cater to diverse aesthetic preferences, we offer a variety of color choices. From classic neutral tones to vibrant and trendy hues, choose the color that complements your individual home decor style.
This product supports custom colours. Feel free to contact us to design your own sofa!
Specifications:
Feature
Details
Size Options
- 2-Seater:160cm L×92cm W×75cm H - Footstool:100cm L×90cm W×50cm H
Seat Dimensions
72cm W×46cm H
Arm
63cm H
Material
Wood
Fabric
Corduroy
Filler
Sponge & Latex
Colour
Green / Pink / Grey / Almond / Blue
With Storage
No
Scratch Resistant
Yes
Detachable & Washable
Yes
Package Content
1 × Sofa 5 × Back Cushions
Maintenance:
Avoid Direct Sunlight and High Temperatures:To ensure a longer lifespan, refrain from placing the furniture in direct sunlight or high-temperature areas.
Regular Vacuuming:Regularly vacuum the furniture to remove surface dirt and dust.
Prompt Stain Cleaning:Quickly clean surface stains, being cautious not to rub them into the fabric. Use a microfiber cloth for cleaning to avoid leaving lint, and refrain from rubbing the fabric during cleaning.
Gentle Patting:When cleaning, gently pat the fabric using a clean section of the cloth with each patting motion.
Avoid Excessive Wetting:Do not overly saturate the fabric, allowing it to naturally air dry between repeated spot-cleaning procedures. While corduroy is a robust fabric, excessive exposure to hot water can cause it to shrink.
Softening Fabric:To soften fabric use a soft bristle toothbrush or upholstery brush and brush in the direction of the corduroy's nap (the direction of the channels in the material).
No Machine Washing:Do not machine wash the fabric.
Avoid Bleach and Harsh Chemicals:Refrain from using bleach or other abrasive chemicals on the fabric.
Dry Cleaning for Stubborn Stains:For stubborn stains or discoloration, dry cleaning may be necessary. It is recommended to dry clean for the best results.
FAQ
Q1: Does this sofa have a foldable bed feature?
A1: No, this sofa is not a sofa with foldable bed. It is a stylish 2 seater sofa that provides exceptional comfort for sitting, lounging, and relaxation. It does not convert into a bed but offers deep seat comfort.
Q2: Is there a sofa bed with storage option available?
A2: While this sofa is designed for comfort and style, it does not feature built-in storage. However, if you're looking for a sofa with storage, we offer other products with this feature. Please feel free to check with us for more details.
Q3: Can I customize the color of the sofa?
A3: Yes! We offer multiple color options including green, pink, grey, almond, and blue. Additionally, we support custom colors—please contact us via service@cottonfy.co.uk for customization details.
Q4: Is this sofa suitable for small spaces?
A4: Absolutely! The 2 seater sofa and 3 seater sofa sizes are perfect for smaller spaces. The sofa's compact design combined with its high-quality corduroy fabric makes it an ideal solution for modern homes with limited space.
Q5: Can the fabric be removed and washed?
A5: Yes, the fabric is detachable and washable. Simply remove the covers for hassle-free cleaning to maintain the sofa's freshness. It is easy to care for, ensuring your sofa stays pristine for long-term use.
Q6: What material is the sofa made of?
A6: This sofa is made with pine wood for durability and corduroy fabric that provides a luxurious feel. The filling is a combination of sponge and down, offering comfort and long-lasting support.
Q7. What are the seat dimensions of the sofa?
A7: The seat dimensions are 45 cm H x 65 cm W. The 72 cm wide deep seat ensures ample seating space, allowing you to enjoy comfortable relaxation for extended periods.
Q8. Does this sofa come with armrests?
A8: Yes, the sofa comes with armrests that are 63 cm H x 20 cm W. They are designed for ergonomic comfort, providing support as you relax.
Q9: How do I maintain and clean the sofa?
A9: For maintenance, avoid placing the sofa in direct sunlight or high-temperature areas. Regularly vacuum the surface to remove dust. For stains, use a microfiber cloth and avoid excessive wetting. Dry cleaning is recommended for stubborn stains.
Q10: Can I use the footstool for extra storage?
A10: This product includes a footstool, but it does not feature built-in storage. If you are interested in sofa sets with storage, we offer alternative models with additional functionality.
Q11: What is the weight capacity of this sofa?
A11: The sofa is designed with high-density foam and a solid wood frame, ensuring durability. While the specific weight capacity is not listed, it is built to comfortably support the weight of multiple users.
Q12: Is the fabric pet-friendly?
A12: Yes, the corduroy fabric used on this sofa is scratch-resistant, making it a good choice for homes with pets. However, it is still recommended to keep your furry friends' claws trimmed to ensure the fabric remains in pristine condition.
What Do We Do When We Receive Your Order?
When you place an order, whether pre-order or custom or in stock, we follow a detailed process. From communication to delivery, each step is tracked. We will check the order notes everyday. If we find that there is no message note on the order, we will contact the customer by sending an email on the next day and make an appointment for the delivery of the relevant order. Please check your email and reply us within 24 hours, we will wait for your confirmation reply before arranging shipment.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
Relatively easy to assemble and very pleased with it. My adult sons mountain bike only just fits in it though so make sure you measure up if you're hoping to get more than one adult bike in there
Very poor instructions, especially the roof. You need to work out the orientation or the holes won't match. I emailed them but they couldn't understand me. There is no information in the guide.
