Dear Gail Blues,
Thank you for reaching out and sharing your feedback. We truly appreciate the opportunity to clarify this matter.
Regarding your order, we’ve carefully reviewed the details and found that the complimentary gift option was not selected during the checkout process. This selection is necessary to include the gift in the order, as indicated in the instructions on our website.
We understand how this might have been an oversight, and we sincerely apologize if this caused any inconvenience. Your satisfaction is important to us, and we’ll ensure to make the instructions clearer in the future to avoid any misunderstandings.
Thank you for understanding, and we hope to continue serving you with products and services that meet your expectations. Please don’t hesitate to contact us if you have any further questions or concerns.
Best Regards,
Living and Home